Operations Inbox

Only what needs attention across events and courses

8 open items · 1 caught before customer impact

Grouped: 2 of 8 open exceptions are Join Delivery failures on Kajabi — check whether one upstream cause explains all 2 before working them individually.

Now—

Event Truth

ClickFunnels · Marketing Ops

Published date/time does not match canonical occurrence. Fix the page copy now.

AI note — no automated action: One of two published pages for this occurrence still shows the old Sept 8-11 / 5PM PST schedule. Registrants visiting that URL will see the wrong date.

Fix tip (dev): ClickFunnels page 'optin-633467991783367973908' is a cloned/legacy variant — no API updates it automatically. Edit the page's countdown/date block directly in the ClickFunnels editor, or redirect this URL to the current funnel page.

No action

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Registration & Attendance

Zoom · Event Ops

Registrant has no join credential. Open Kajabi/provider record and resend manually.

AI note — suggests "Retry delivery": Registrant confirmed in Kajabi but never received a Zoom join credential — likely a dropped webhook during registration.

Fix tip (dev): Check the n8n 'registration-created' workflow's Zoom-registrant-create node for a failed/errored execution around this registrant's signup time — the Kajabi-side webhook fired, but the downstream Zoom API call likely 4xx'd or timed out.

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Join Delivery

Kajabi · Marketing Ops

Registrant is excluded from marketing email and will not receive the join link. Send manually via fallback channel.

AI note — suggests "Confirm": Registrant unsubscribed from marketing email 6 days ago. The join instructions for this occurrence will not reach them through Kajabi Event Email.

Fix tip (dev): Kajabi Event Email cannot be sent to an unsubscribed contact — there is no override. Send the join link through a transactional channel outside Kajabi's marketing-email system (e.g. SMS, a direct one-off email tool) instead of retrying the same send.

Now—

Join Delivery

Kajabi · Marketing Ops

Registrant is excluded from marketing email and will not receive the join link. Send manually via fallback channel.

Fix tip (dev): A hard bounce excludes this contact from Kajabi email permanently on this address — confirm the correct email with the registrant before resending; retrying the same address will bounce again.

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Integration Overlap

Integration Registry · Engineering

More than one automation engine appears to own this event type — possible duplicate retries.

AI note — no automated action: registration.created events for this occurrence were observed being processed by both Zapier and n8n — 3 duplicate deliveries detected in the last hour.

Fix tip (dev): Both the legacy Zapier zap and the n8n 'registration-created' workflow are subscribed to the same Kajabi webhook — check Kajabi's webhook settings for two active endpoints on this event type. Disable the legacy Zapier zap once n8n is confirmed handling it; don't just add dedup logic downstream, which treats the symptom.

No action

Soon—

Reminder Schedule

Kajabi · Marketing Ops

This occurrence is a recurring/late-registration case where the standard reminder won't send. Confirm the catch-up message fired.

AI note — suggests "Confirm": Day 2 of a recurring event — Kajabi's standard reminder cycle only covers first-registration, so this occurrence needs the manual catch-up path.

Fix tip (dev): This is a platform limitation, not a bug in one occurrence — Kajabi's Recurring Event model has no per-cycle reminder resend. Longer-term, this whole check-type is a candidate for its own scheduled n8n catch-up-email workflow rather than a manual step every recurrence.

Routine—

Identity Fragmentation

Kajabi · Data

This registrant/contact appears more than once across Kajabi sites or brands.

AI note — no automated action: Same registrant appears under two email variants across ClickFunnels and Kajabi — needs manual merge review, not an automated fix.

Fix tip (dev): No automated merge exists — Kajabi contacts must be merged manually per site. If this pattern recurs often, the real fix is upstream: normalize/validate email input at the ClickFunnels form level so variant emails (e.g. plus-addressing) stop creating duplicate contacts.

No action

Routine—

Attribution

Attribution · Data

Touch-level attribution for this occurrence doesn't reconcile between first-touch, last-touch, and Kajabi last-click.

Fix tip (dev): Kajabi's attribution excludes off-Kajabi and shortened links by design — there's no config fix inside Kajabi for this. A real fix needs a separate touch-data source (e.g. a warehouse) feeding attribution, not a change to this check.

No action